Shipping and Return
Free Worldwide Shipping
We are pleased to offer complimentary worldwide shipping on all orders.
All shipments are fully tracked and insured. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please note that delivery times may vary depending on your location and local customs processing.
Customs & Import Duties
International orders may be subject to import duties, taxes, customs fees, and handling charges imposed by the destination country. These charges are determined by local authorities and remain the responsibility of the customer.
We recommend checking your country's import regulations before placing an order.
Made to Order
Each piece is handcrafted in small editions and made with great care and attention to detail. As a result, some designs are made to order and may require approximately 4–8 weeks to complete, depending on the complexity of the piece.
Made-to-order items are clearly indicated in the product description. We will keep you informed throughout the making process and notify you as soon as your order is ready to ship.
In-Stock Items
If an item is in stock, we aim to dispatch it within 1–2 business days.
Delivery
Once your order has been dispatched, you will receive a tracking number by email. Delivery times vary by destination and shipping service.
If you have any questions regarding your order or would like to arrange a specific shipping date, please contact us at:
aureliedellasantajewellery@gmail.com
Returns & Exchanges
We hope you will be delighted with your purchase. However, if for any reason you are not completely satisfied, we are happy to offer an exchange or refund.
Items must be returned unworn, in their original condition and packaging within 14 days of receipt.
Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged during transit.
Due to the handmade nature of our work, we encourage customers to contact us before placing an order if they have any questions regarding sizing, materials, or customisation.
Please note that refunds or exchanges cannot be offered on bespoke, personalised, or custom-made pieces.
To arrange a return, please contact us at aureliedellasantajewellery@gmail.com with your order details.